Shipping and Returns

BELOW IS THE RETURN POLICY FOR ONLINE SALES ONLY.

IF YOU HAVE QUESTIONS ABOUT IN-STORE PURCHASES PLEASE CALL THE STORE YOU PURCHASED FROM TO UNDERSTAND OUR IN-STORE RETURN POLICY. 

IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM OR NEED A REFUND, OUR RETURN POLICY IS 10 DAYS. IF 10 DAYS HAVE GONE BY AND WE STILL HAVEN'T RECEIVED YOUR ITEM(S), UNFORTUNATELY WE CANNOT OFFER YOU A REFUND OR EXCHANGE. YOUR RETURNED ITEM MUST ARRIVE AT MAXFIELD LA SHIPPING NO LATER THAN 10 DAYS AFTER YOUR DELIVERY DATE. WE RECOMMEND THAT YOU BOOK YOUR RETURN WITHIN 7 DAYS OF YOUR DELIVERY DATE TO ENSURE THAT IT ARRIVES TO US WITHIN 10 DAYS.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM(S) MUST BE 1) UNUSED, 2) IN THE SAME CONDITION THAT YOU RECEIVED IT, 3) IN THE ORIGINAL PACKAGING, 4) IN RESALABLE CONDITION, AND 5) NOT FINAL SALE

SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED. WE DO NOT ACCEPT ANY RETURNS/EXCHANGES OF INTIMATES.  IN ADDITION, WE DO NOT ACCEPT RETURNS OF GIFT CARDS AND SOME HEALTH AND PERSONAL CARE ITEMS.

·      ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR

·      ANY ITEM THAT IS RETURNED MORE THAN 10 DAYS AFTER DELIVERY

·      ANY ITEM THAT IS FINAL SALE: JEWELRY, ACCESSORIES,OBJECTS.

TO COMPLETE YOUR RETURN, WE REQUIRE YOU TO SEND AN E-MAIL TO LORRAINE@LOULOUDECOMBE.COM TO INQUIRE ABOUT A RETURN LABEL BY PROVIDING YOUR RECEIPT OR PROOF OF PURCHASE. ALWAYS INCLUDE YOUR ORDER NUMBER IN INITIAL CORRESPONDENCE. 
PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.

REFUNDS (IF APPLICABLE)
ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN 5-10 BUSINESS DAYS. WE DO NOT REFUND THE SHIPPING FEE. 

LATE OR MISSING REFUNDS (IF APPLICABLE)
IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN. THEN CONTACT YOUR CREDIT CARD COMPANY AS IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED. NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT LORRAINE@LOULOUDECOMBE.COM.

SALE ITEMS (IF APPLICABLE)
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY, SALE ITEMS CANNOT BE REFUNDED.

EXCHANGES (IF APPLICABLE)
WE ONLY REPLACE ITEMS IF THEY ARE DEEMED DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT LORRAINE@LOULOUDECOMBE.COM AND WE WILL WALK YOU THROUGH THE EXCHANGE PROCESS. IF YOU EMAIL OVER THE WEEKEND, PLEASE WAIT TILL MONDAY FOR A RESPONSE. 

SHIPPING
TO RETURN YOUR PRODUCT, YOU SHOULD EMAIL LORRAINE@LOULOUDECOMBE.COM TO RECEIVE INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. WE PROVIDE A SHIPPING LABEL TO RETURN YOUR ITEM. YOUR ORIGINAL SHIPPING COSTS IS NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THIS WILL NOT INCLUDE YOUR SHIPPING FEE. 

DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY.